Review 2020 Outlook 2021
Alongside our monthly Price Know-how publication, at the beginning of every year we provide an assessment of what has happened over the past year and what may happen in the year ahead, particularly in terms of the outlook for polymer prices. Due to the wide ranging scope of the content and broad appeal, Outlook & Review is also published in BP&R’s first edition of the year, to take advantage of industry circulation opportunities.
Reflections in lockdown
Mike Boswell, Managing Director of leading polymer distributor, Plastribution, provides an insight on a year like no other.
Stretching out: Plastribution launches new elastomers business
When the recent pandemic hit and turned business-as-usual upside down, thermoplastics distributor, Plastribution, used the time to work on a long-held plan to ‘stretch’ its portfolio – adding a complementary business in speciality elastomers. In the following article, BP&R finds out more about Elastribution, its aims and ambitions.
Celebrating 40 years of polymer supply excellence
For more than four decades Plastribution’s vision, ‘to be the UK’s preferred supplier of plastic raw materials’, has been consistent. We’ve has been able to manage expectations by maintaining a clear focus, implementing plans, recognising existing strengths and reinforcing them.
#KShow10k – 10KM for 10 years, raising money for The Princes Trust
On 16th October 2019 MD’s Mike Boswell of Plastribution & Richard Cowling of Hellyar Plastics will run 10K at their 10th successive K-show since 1992, all to raise money for ‘The Princes Trust’. Mike tells the story.
An interview with Dr Rotem Shemesh – Innovation & Sustainability
Dr Rotem Shemesh, R&D and Customer Service Manager at Carmel Olefins,
recently spent the day at the Plastribution offices providing technical training
to our sales teams. While she was here, Commercial Director Katherine White,
took the opportunity to learn more about Rotem and her current activities at
Carmel Olefins.
Sterling & the impact on polymer pricing
There are numerous headlines in the newspapers at the moment around the misery the weak pound is causing for those holidaying abroad. The ‘hard Brexit’ rhetoric since Boris Johnson became Prime Minister has caused the pound to fall by 1.9% against the Euro and 2.4% against the Dollar since the day before he became PM. The Pound has now slipped to below 1.09 against the Euro, its lowest level for 2 years.
Life of an apprentice – Maya’s story
11 month’s ago, one of our latest recruits on the apprenticeship scheme – Maya, joined our team. Maya has kindly written a blog piece to share some of her experiences so far regarding her life at Plastribution.
Women in Plastics
‘Women in Plastics’ provide a platform for females in the plastics industry that are doing great work in every type of capacity. Recently, Plastribution Commercial Director Katherine White took part in an interview for their publication which they’ve kindly allowed us to share.
Brexit implications that may affect your business
Whilst the details of the Brexit divorce settlement and future trading relations are likely to become clearer over the coming weeks, it is important to consider a range of scenarios including ‘no deal’. At Plastribution we have spent some time looking at the implications to our own business and the likely effects for our customers in the case of a HARD BREXIT.
Exchange Rate
The comments made on Friday 3rd August by Mark Carney, the Governor of the Bank of England, that the risk of a no deal Brexit was ‘uncomfortably high’ had a significant impact on the currency markets. This was further compounded by an article written by Liam Fox, the International Trade Secretary which set the likelihood of a hard Brexit at 60%.
An overview on Plastribution’s ‘Understanding the Polymer Supply Chain’ Conference 5-6 June 2018
Plastribution’s recent Understanding the Polymer Supply Chain Conference took place on 5-6 June 2018. This was the 3rd ‘sharing of experience & expertise’ forum that has been held since 2015 and with 18 delegates attending, the largest gathering to-date. For the first time, the event was held in the idyllic surroundings of Coombe Abbey Hotel in the Warwickshire countryside; an ideal choice that provided splendid isolation (along with limited mobile phone reception – good for some) to enable full immersion into the complexities of the polymer supply chain.
PA66 – The Pressure Grows
PA66 market ‘overheating’ many users and specifiers may well be forced to ‘down spec’ applications wherever possible, with the major winners potentially being for example nylon 6 and/or higher performance PP grades. Whatever happens it continues to be a very interesting time for nylon 66.
A polymer sourcing insight
Last week I attended the Polymer Sourcing conference in Barcelona where many of the presentations focused on the capacity expansions in the US based on ethane feedstock from shale gas.
Should recent oil price hikes worry polymer users?
Oil prices have surged in recent weeks as the rhetoric from US President Donald Trump regarding Iran has intensified and the threat of sanctions increased. Iran is one of the largest global oil producing nation and, should sanctions be imposed on 12 May, global supplies would tighten dramatically.
Nylon 66 – market update
For polyamide 66 processors across Europe, the situation has now become critical. Extremely tight supply for base polymer and compounds will intensify further now that both Invista & Solvay have declared force majeure for the total European production capacity of Adiponitrile (ADN).
Price know-how – Outlook & Review 2017/18
In addition to our monthly Price know-how publication, which is now uploaded to our online library, the Hub (www.plastribution.co.uk/know-how-hub), we also provide an assessment of what has happened over the past year and what may happen in the year ahead, particularly in terms of trends and the outlook for UK polymer prices. This assessment is called ‘Outlook & Review’ – a report that is published at the beginning of each year.
Price know-how December 2017
Feedstocks move up in December resulting in upward pressure on polymer prices.
Price know-how October 2017
The major driver of feedstock costs in September was mainly related to the aftermath of storms affecting the US Gulf Coast, and in particular the impact of storm ‘Harvey’ in the Texas region.
Interplas 2017 – Brexit and the British Plastics Industry: A Perspective
A presentation by: Mike Boswell – Chairman of Brexit Taskforce
Interplas 2017 & confessions of an exhibition sceptic
I ate humble pie for my tea last night and I have to admit I found it very tasty. I have been very outspoken internally at Plastribution about my feelings about trade shows which has led to some healthy discussions when reviewing our marketing plan.
Price know-how September 2017
Factors including exchange rates, feedstock price increases, strong demand, poor availability and even storms in the US are pushing prices upward.
Let Plastribution make it work for you
As highlighted in out previous blog (www.plastribution.co.uk/interesting-times-sterling), with the polymer market fluctuating in light of several key suppliers closing their orders books early in August, coupled with the weakening of Sterling against the Euro, the squeeze on UK processors is proving highly uncomfortable.
Interesting times for Sterling
As has already been evident for those of us who like to spend our summer holidays in Europe, we have seen further erosion in the price of sterling over the last few months.
Price know-how August 2017
Price increases look likely as polymer producers close order books early in August.
Price know-how July
Will standard polymer prices continue to soften, or is there a risk of price increases later in the summer?
Price know-how June
Whilst the results of the UK General Election have impacted on exchange rates, relaxation in some polymer prices will bring relief to many plastics processors.
Price know-how May
Styrene monomer prices have plummeted and C2 and C3 prices have rolled over from April into May. In the case of Ethylene, this comes after a rollover in price from March to April. For styrene monomer, the change appears to be a correction following the dramatic events which started in December last year and acted as the driver to propel polystyrene, ABS and other styrenic-based polymers to historically high levels in record order.
Price know-how April
According to the trade body Petrochemicals Europe, an amazing 95% of manufactured goods are dependent upon the use of petrochemicals, of which plastics and polymers are a significant part. Whilst many are neither aware nor perhaps willing to accept such reliance, it appears the producers of these materials are, for the time-being at least, able to optimise the economics of this reliance.
Price know-how March
Tight Supply of Both Feedstocks and Polymers Continues to Fuel Price Inflation.
Price know-how February 2017
Is it likely that increasing benzene prices, that are already impacting styrenic polymer pricing, will stimulate rapid inflation for engineering polymers?
Reprocessed plastic – not so fantastic?
In the course of the past week two consumer ‘durable’ products have failed me. On both occasions a plastic component has failed prematurely. Whilst in each case the design of the component could have been improved, the more significant cause of the failure was the quality of the plastic used; which in both cases appears to be reprocessed.
Price know-how January 2017
A new year heralds higher oil prices and fresh calls for price increases, which are likely to be influenced by a recent fall in the value of the GBP following a strong rally at the end of 2016.
2016 – a year of BIG surprises!
Whilst every year contains a wide array of noteworthy events, typically the ramifications of these events are short-lived and the understanding of any consequences quickly comprehended.
Price know-how December
A confusing picture with oil prices increasing, GBP strengthening, C2 and C3 prices falling, and Styrene Monomer prices increasing significantly.
Carpe Discipulus – seize the student
Many of us are familiar with the term ‘Carpe Diem’, which in its literal translation means ‘seize the day’ and more broadly a mantra to embrace the opportunities that life presents us with.
Always there, always listening
This strap line ‘always there, always listening’, comes from Plastribution’s brand movie, created almost 5 years ago. Many people, including on occasions my colleagues, would perhaps question the validity of such a bold statement and refer to the fact that our offices are not open 24 hours a day, 7 days a week all year round; however, in the era of modern communication, including text email and mobile phones Plastribution is pretty much ‘always on standby’.
Why is the EU Plastics Industry concerned about BREXIT?
Naturally for the majority of UK citizens our perspective on BREXIT is about how the decision to leave the EU will impact us. It was not until I was preparing a presentation for a conference held during K 2016 that I became aware of the potential impact of the UK leaving the EU upon the remaining members of the EU and most specifically the potential implications for the plastics sector.
Price know-how November
Pressure continues to build on polymer pricing as feedstock prices firm and Sterling continues to weaken; but for now there is still the uncertainty factor to contend with.
Price know-how October 2016
What are the implications for UK plastic processors as the GBP continues to weaken with ‘BREXIT SHOCK #2,’ at the same time as oil firms and some feedstocks increase in price?
Plastics Industry Awards – Apprentice of the Year success!
Katherine White, Plastribution’s Commercial Director and Lucy’s line-manager added: “Lucy has worked extremely hard at both with her studies and within Plastribution. This recognition is very well deserved and we are very proud of what she has achieved.”
Price know-how September 2016
Are Prices Finding a New Equilibrium After the Devaluation of GBP Following BREXIT?
Walls have ears
The UK has long been recognised for its ability to originate and develop new ideas. It is also true, often due to commercial necessity, that many of those ideas go forward to be produced in lower cost economies around the world, where they are frequently replicated and produced for sale without consent and at a fraction of the cost of their true value.
Will a customer in need become a customer indeed?
Whilst for many the supply crisis, which began in February 2015, is becoming a distant memory there are still today occasions in which availability of product is a serious issue.
MOL Group
Headquartered in Budapest – Hungary, MOL Group is the largest plastic raw material producer in central Europe and holds a leading position in this region.
Life continues beyond the BREXIT blues
It is now two months after the shock result of UK’s referendum on EU membership. Whilst in the lead up to the 23rd June vote there was a discernible atmosphere of trepidation in terms of ‘what if we actually BREXIT’ and a consequential impact on demand this effect was almost insignificant as the reality dawned on the 24th and thereafter all minds focused on the hitherto unimaginable BREXIT choice.
Flame Retardant Additives for Film
The Kafrit Group are a global leader in the production of high quality flame retardant masterbatches and have been partnered with Plastribution for many years. They have been suppliers to the polymer industry for over 40 years and have capacity for 80,000 metric tonnes per annum.
Price know-how August 2016
Whether BREXIT will be regarded as the reason or simply the trigger for an economic slow-down, or if indeed other factors are of influence, is unlikely to be known for some time.
A purge on costs
Since October 2011 Plastribution has been able to offer its customers purging agents from Aquapurge. We currently hold stock of their Barrel Blitz Universal (BBU) purging compound within our warehouse network; other Aquapurge products are available on request and with the relevant technical support.
Price know-how July 2016
What is the Potential Impact of BREXIT on UK Polymer Prices?
PRW Best Places To Work – an important milestone on the journey of employee engagement
For those of you who are contemplating a more engaged workforce, we would strongly advise using an engagement survey and regardless of the performance rating, you will know where you are on the road map and from there be able to plan your own journey of success.
Price know-how June 2016
French Strikes, UK EU Membership Referendum, Summer Shutdowns and a Less Robust Approach to Passing on Feedstock Costs, All Contribute to Market Uncertainty.
Price know-how May 2016
Whilst the moderate recovery in Crude Oil price has so far provided support for the requests of polyolefin and polystyrene producers to increase prices and in many cases ‘recover eroded margins’, there is now increasing evidence that more normal fundamentals are starting to apply to at least PP and PE pricing.
Social Media and the SME
A few months ago I was talking to the Chair of Leeds University Business School Advisory Board and we got on to the topic of #social media and how our business was exploiting this marketing channel. She went on to ask @polymerman to write a short blog on our experience of exploiting this important new channel of communication.
Value = Price + Service + Reliability
Having previously written a blog entitled ‘Choosing what we outsource’, it is implicit that in determining which companies provide those services that performance is an important criteria for selection.
The lonely road to success
Both as a business and personally, we tend to spend little time looking at what others in our industry do or even how distributors in other sectors operate. The activity of benchmarking not only pre-supposes that, a) competitors may be doing things better than you, but also, b) what they do will suit our business.
Dave Machin Memorial Walk
With the blessing of his family, we have organised a memorial walk to take place on 22 May in memory of our friend and colleague Dave Machin, who sadly passed away on 30 May last year.
Price know-how April
Recovering Oil Prices Drive up Feedstocks with the Inevitable Push for Polymer Price Increases. Reinforced by Further Weakness of the GBP.
Price know-how March 2016
Whilst Extraordinary Polyolefin Margins Start to Decline, BREXIT uncertainty Weakens the GBP and Brings Inflationary Pressures Across the Board.
More plastic than fish in the sea by 2050
According to a report by the Ellen MacArthur Foundation (launched at the World Economic Forum in January), there will be more waste plastic in the sea than fish by 2050. Like most of us who read this headline, I was aghast.
Why is Supplier Relationship Management important?
When I started working in a commercial role in the Plastics Industry in the late 1980’s the relationship between customers and suppliers was often adversarial, with the general view that customers could browbeat suppliers into better commercial terms with a major emphasis on price and credit terms.
February Price know how
Weakness of the GBP Against the Euro Negates the Expected Price Reduction, and Are There Any Implications of a Bounce in Crude Oil Prices.
Forward pricing for stability of supply
As polymer production increasingly moves away from Western Europe does buyer behaviour need to change?
Choosing what we outsource
Prior to the 1980’s most companies did as much as they could for themselves and typically this included activities like transport and warehousing, on the basis that including these processes ensured control, retained profit and gave the best service. In fact Plastribution for a period of time until 1991 had its very own warehouse and even a delivery truck.
Sound insight from the UK’s leading polymer distributor
Alongside our monthly Price Know-how publication, at the beginning of every year we provide an assessment of what has happened over the past year and what may happen in the year ahead, particularly in terms of the outlook for polymer prices. We publish this insight here on our website, as well as via BP&R and in-part through PRW, thereby taking advantage of widespread industry circulation opportunities.
It’s PP – but not as we know it
Carmel Olefins released their ‘C’ grades about 2 year ago. They have successfully managed to combine the optical clarity of RCoPP together with the impact properties of PPCP at standard room and chill room temperatures. There are a number of grades available from stock and ready for you to sample. Call us on 01530 560560 to find out more.
Availability and Currency Continue to Influence Prices
Whilst the downward spiral of Crude Oil prices continues, and in spite of mainly less substantial feedstock cost reductions, prices for polyolefins and polystyrene continue to be robust. In the case of PE, the near 5% reduction in the value of the GBP vs Euro since the beginning of December entirely offsets the reduction in feedstock, and in the case of PP, significantly reduces the potential benefit of the more substantial €50 per tonne fall in January’s contract C3 price.
@plastribution – some explanation on our use of hashtags
A hashtag is a type of label or metadata tag used on social network and microblogging services which makes it easier for users to find messages with a specific theme or content.
Oil Price Down, Monomer Prices Stable or Increasing, Polyolefin and Polystyrene Prices Increasing
Oil Price Down, Monomer Prices Stable or Increasing, Polyolefin and Polystyrene Prices Increasing
A crushing defeat…
Crush ribs, an inventive way to overcome design constraints or a cost cutting step too far?
Nice to meet you, I’m Joe
I have now been part of the technical team for about a month and feel I have settled well into the role here at Plastribution. Not that it has been difficult to settle in as the whole company has been very welcoming and the inductions have been quite thorough.
Is the Disconnection Between Polymer and Oil Prices Sustainable?
Is the Disconnection Between Polymer and Oil Prices Sustainable?
Mission, Vision, Values: Do businesses really need them?
A survey recently published in HR Magazine has revealed that for UK companies that have actually gone to the effort of defining their vision, mission and values, that on average only 42% of their employees are aware of their existence
rPET a clear alternative
As part of Plastribution’s commitment to sustainable and technical materials, we are working with Eco Plastics and can now offer the UK’s only food grade recycled PET (rPET) to plastics processors across the UK and Ireland.
To purge or not to purge…
It is a long time since I completed a colour change in a busy mould shop, but I can remember spending large amounts of time, and a lot of polypropylene, becoming increasing frustrated by the tiniest amount of red compound that just would not shift.
Increasing Availability puts Polymer Producers’ Margins under Increasing Pressure
As September progresses, it is increasingly apparent that producers are both willing and able to make further concessions in the market and is anticipating that prices will continue to fall. It is likely that contract feedstock prices will drop further on the back of weak oil prices for October.
Why winning the PIA does not make you ‘The Best Distributor’
Let me start by saying that I am a fan of the Plastics Industry Awards. Of course all industry awards have their critics, but it is difficult to deny that the PIA is a positive contribution to the UK plastics sector.
Customer service – make room, personality coming through!
Had the ominous task of phoning two call centres earlier this week. One a bank, the other a famous motoring organisation beginning and ending in ‘A’. We often dread these kind of tasks and, if like me, you will have to fight the urge to procrastinate. Imagine my surprise when the whole experience was really positive and whilst I would not go as far to say pleasurable, I left the phone feeling good about both organisations.
DuClear CE 85 B PPRCP
DuClear CE 85 E is a new and revolutionary grade of speciality clarified polypropylene random copolymer (PPRCP).
Which Market Fundamentals Are Now Driving Polymer Prices?
Following the market turnaround in February this year, the subsequent issues relating to polymer production in Western Europe and the weak Euro reducing attractiveness to imports, polyolefin and polystyrene prices became increasingly disconnected from feedstock costs.
Our latest apprentice
We are delighted to introduce our latest apprentice, Nicole, who joins Plastribution this month having just completed her ‘A’ levels.
Shortlisted in 2 categories for the Plastic Industry Awards – what a result!
This is a fantastic result, which alongside confirmation that we are still the preferred choice for plastics processors*, shows that we continue the tick all the right boxes in terms of our service delivery.
Metallocene – it’s not all about downgauging!
Metallocene grades of polyethylene for film extrusion have been around for 20 years or so but there is still some resistance to their use based on the premium these materials typically attract and the focus on using them to reduce film thickness.
Market Fundamentals Drive Polyolefin Price Premiums over Feedstock?
Whilst few people were surprised by the increase in C2 and C3 pricing largely reflecting the increase in crude oil price (see table below), the triple digit increase in PP and PE pricing was a shock.
Quality management – the rocky road to continuous improvement and achieving customer satisfaction
Looking back at the results of our December 2014 customer survey results, it raised the question of how to achieve those small improvements in our processes which have the potential to make big differences to customers?
Continuity for Customer Service
Whether from the customer’s perspective the investment perceived is as active or passive, time and therefore cost is involved upon the part of the customer and this is often in contrast to the more obvious cost to supplier of having internal and external sales teams telephoning, emailing and visiting customers at their places of work.
Distributor of Substance versus Supplier of Straw – Part 3
In this case the customer was a critical supplier of medical equipment to the healthcare sector and was genuinely concerned that if they could not secure on-going supply of PE there was a real risk that hospital operating theatres may be closed and patients in ITU put at risk.
Is the Supply Situation Likely to Improve Anytime Soon?
The pressure on supply and consequent impact on prices has been both a function of exchange rates and output/availability within the EU.
Distributor of Substance versus Supplier of Straw – Part 2
A recent supply problem gave me cause for thought. At the beginning of February one of our suppliers made additional quantities of PP available and through our sales team this was offered to a range of customers.
What is an ‘independent distributor’ and can they really offer better pricing and service?
Like many people, I read the words ‘independent distributor’ alongside the claim that they could offer ‘better pricing and service’ and take that to be a good thing. Really? On closer examination this looks more like a clever bit of spin rather than a substantial claim.
Chi Mei launch new high flow high impact ABS
Chi Mei the world’s largest producer of ABS have recently launched a new grade of ABS PA757H. It demonstrates a 30% increase in MFR compared to standard PA757 and a 20% increase in impact strength.
Design for manufacture
This is why Plastribution believe that the design of a component is critical in making sure the products we are surrounded with are produced in the best possible way.
How Long Will the ‘Perfect Storm’ Conditions Persist?
Nobody could have contemplated firstly that demand from processors would be so strong in February, and secondly that so much upstream capacity would be taken out of production as a result of un-planned maintenance.
Distributor of Substance vs Supplier of Straw
[mk_page_section attachment=”scroll” bg_position=”left top” bg_repeat=”repeat” bg_stretch=”false” enable_3d=”false” speed_factor=”4″ bg_video=”no” video_mask=”false” video_opacity=”0.6″ top_shadow=”false” section_layout=”full” min_height=”100″ full_height=”false” padding_top=”0″ padding_bottom=”0″ margin_bottom=”0″ first_page=”true” last_page=”true” sidebar=”Blog”][vc_column width=”1/1″][mk_image image_width=”1140″ image_height=”500″ crop=”false” lightbox=”false” frame_style=”simple” target=”_self” caption_location=”inside-image” align=”left” margin_bottom=”10″ src=”https://www.plastribution.co.uk/wp-content/uploads/2015/03/Mike-Boswell-Plastribution-Customer.jpg”][mk_divider style=”padding_space” divider_width=”full_width” margin_top=”20″ margin_bottom=”20″][vc_column_text disable_pattern=”true” align=”left” margin_bottom=”0″] Distributor of Substance v. Supplier of Straw – Part 1 In a recent conversation with a […]
To The Moon And Back (Twice!)
[mk_page_section attachment=”scroll” bg_position=”left top” bg_repeat=”repeat” bg_stretch=”false” enable_3d=”false” speed_factor=”4″ bg_video=”no” video_mask=”false” video_opacity=”0.6″ top_shadow=”false” section_layout=”full” min_height=”100″ full_height=”false” padding_top=”0″ padding_bottom=”0″ margin_bottom=”0″ first_page=”true” last_page=”true” sidebar=”Blog”][vc_column width=”1/1″][mk_image src=”https://www.plastribution.co.uk/wp-content/uploads/2015/04/Peter_Lg.jpg” image_width=”1140″ image_height=”500″ crop=”false” lightbox=”false” frame_style=”simple” target=”_self” caption_location=”inside-image” align=”left” margin_bottom=”10″][mk_divider style=”padding_space” divider_width=”full_width” margin_top=”20″ margin_bottom=”20″][vc_column_text disable_pattern=”true” align=”left” margin_bottom=”0″] To The Moon And Back (Twice!) Well I can hardly believe it, but this week I […]
Does size matter?
Before moving into the meat of this blog, I must start by saying that I have a very healthy respect for our competitors, many of whom I have become quite familiar with during my 5-year tenure as the Chairman of the BPF’s Polymer Distributors & Compounders Group, in addition to the 26 years that I have spent working in this sector with Plastribution.
Restriction on PE and PP availability in April
[mk_page_section attachment=”scroll” bg_position=”left top” bg_repeat=”repeat” bg_stretch=”false” enable_3d=”false” speed_factor=”4″ bg_video=”no” video_mask=”false” video_opacity=”0.6″ top_shadow=”false” section_layout=”full” min_height=”100″ full_height=”false” padding_top=”0″ padding_bottom=”0″ margin_bottom=”0″ first_page=”true” last_page=”true” sidebar=”Blog”][vc_column width=”1/1″][vc_column_text disable_pattern=”true” align=”left” margin_bottom=”0″] Restriction on PE and PP availability in April Production problems affecting Polychim, Borealis and LyondellBasell will further restrict PE and PP availability in April. [/vc_column_text][/vc_column][/mk_page_section][mk_page_section attachment=”scroll” bg_position=”left top” bg_repeat=”repeat” bg_stretch=”false” […]
Busy days for Plastribution’s technical team
Established to offer a complete service package, providing extended technical guidance and advice to customers throughout the manufacturing process, Plastribution’s technical team has recently expanded to meet demand.
Ensuring you buy competitively
[mk_page_section attachment=”scroll” bg_position=”left top” bg_repeat=”repeat” bg_stretch=”false” enable_3d=”false” speed_factor=”4″ bg_video=”no” video_mask=”false” video_opacity=”0.6″ top_shadow=”false” section_layout=”full” min_height=”100″ full_height=”false” padding_top=”0″ padding_bottom=”0″ margin_bottom=”0″ first_page=”true” last_page=”true” sidebar=”Blog”][vc_column width=”1/1″][mk_divider style=”padding_space” divider_width=”full_width” margin_top=”20″ margin_bottom=”20″][vc_column_text disable_pattern=”true” align=”left” margin_bottom=”0″] Ensuring you buy competitively The message is simple: If our customers are not competitive in their market then we don’t have a market for our products. […]
A simple approach to customer service
It is with this in mind that our customer teams work on the basis that once they have received your request it is our responsibility to act on your requirement and, where necessary and appropriate, keeping you informed as to progress.
