Customer Service Representative – Direct Sales
I ensure that customers get the information they require when they need it, and their orders are processed accurately and they are informed of any changes. This means they are happy! One to one service with our customers is so important. They deal with the same people every time they talk to us so there is continuity – we always are aware of their needs and requirements. They tell us that this makes them feel valued, whatever their size and spend, and this really sets us apart in terms of service levels.