The market continues to create more opportunity for ‘distributors’ through the reduced service offering, on-going consolidation and geographic relocation of polymer producers. We’re working to capitalise on this for the benefit of suppliers, our UK customers and ourselves.
Placing ‘service’ at the centre of what we do.
Customers are increasingly telling us that they believe service is a valuable part of supply, services such as: customer specific inventory, fixed contract pricing, forward market information, flexibility to meet changing demand, technical support, logistics, training and a dedicated sales team that is empowered to deliver results.
They recognise and believe that these are the services that will allow them to continue to do business successfully and are therefore the services we should be expected to incorporate into our own business model in order to continue to give them the support they expect when they invest in us. We are evolving our business every day in order that we respond to these demands.